{"id":365,"date":"2023-04-29T10:19:46","date_gmt":"2023-04-29T10:19:46","guid":{"rendered":"https:\/\/www.voxolib.com\/?p=365"},"modified":"2023-05-19T15:21:32","modified_gmt":"2023-05-19T15:21:32","slug":"le-webcallback-ou-clicktocall-comment-ca-marche","status":"publish","type":"post","link":"https:\/\/www.voxolib.com\/es\/le-webcallback-ou-clicktocall-comment-ca-marche\/","title":{"rendered":"Le WebCallback, ou clicktocall, comment \u00e7a marche?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.voxolib.com\/es\/le-webcallback-ou-clicktocall-comment-ca-marche\/#Mise_en_relation_telephonique\" >Mise en relation t\u00e9l\u00e9phonique<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.voxolib.com\/es\/le-webcallback-ou-clicktocall-comment-ca-marche\/#Schema_de_fonctionnement_du_webcallback\" >Sch\u00e9ma de fonctionnement du webcallback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.voxolib.com\/es\/le-webcallback-ou-clicktocall-comment-ca-marche\/#Les_etapes_de_la_mise_en_relation_via_webcallback\" >Les \u00e9tapes de la mise en relation via webcallback<\/a><\/li><\/ul><\/nav><\/div>\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mise_en_relation_telephonique\"><\/span><strong>Mise en relation t\u00e9l\u00e9phonique<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"985\" src=\"https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_mise-en-relation-1024x985.png\" alt=\"\" class=\"wp-image-366 size-full\" srcset=\"https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_mise-en-relation-1024x985.png 1024w, https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_mise-en-relation-300x289.png 300w, https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_mise-en-relation-768x739.png 768w, https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_mise-en-relation.png 1110w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>Le webcallback, qui est aussi appel\u00e9 \u00ab\u00a0ClicktoCall\u00a0\u00bb, est un service qui permet de mettre en relation t\u00e9l\u00e9phonique un internaute avec un t\u00e9l\u00e9conseiller directement par t\u00e9l\u00e9phone et cela de fa\u00e7on automatique et imm\u00e9diate.<\/p>\n\n\n\n<p>Ce type de service est tr\u00e8s efficace et permet de proposer un service type \u00ab\u00a0gants blancs\u00a0\u00bb ou \u00ab\u00a0tapis rouge\u00a0\u00bb puisque le visiteur de votre site ne paie pas la communication t\u00e9l\u00e9phonique et re\u00e7oit un appel imm\u00e9diat.<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Schema_de_fonctionnement_du_webcallback\"><\/span><strong>Sch\u00e9ma de fonctionnement du webcallback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Ci-dessous nous vous pr\u00e9sentons le sch\u00e9ma de fonctionnement du <a href=\"\/es\/produits\/web-callback\/\">Webcallback <\/a>propos\u00e9 par VoxoLib et que vous pouvez mettre en place sur votre site internet tr\u00e8s facilement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"1024\" src=\"https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_timeline_fondblanc-992x1024.png\" alt=\"Schema de fonctionnement Webcallback\" class=\"wp-image-369\" srcset=\"https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_timeline_fondblanc-992x1024.png 992w, https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_timeline_fondblanc-291x300.png 291w, https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_timeline_fondblanc-768x793.png 768w, https:\/\/www.voxolib.com\/web\/wp-content\/uploads\/2023\/04\/webcallback_timeline_fondblanc.png 1000w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Les_etapes_de_la_mise_en_relation_via_webcallback\"><\/span><strong>Les \u00e9tapes de la mise en relation via webcallback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p>Il est important de d\u00e9tailler les diff\u00e9rentes \u00e9tapes du Webcallback de VoxoLib. C\u2019est un processus tr\u00e8s simple pour lequel les principales \u00e9tapes sont:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Etape 1 : un internaute visite votre site via son ordinateur ou son smartphone.<\/li>\n\n\n\n<li>Etape 2 : ce visiteur saisit son num\u00e9ro de t\u00e9l\u00e9phone.<\/li>\n\n\n\n<li>Etape 3 : une demande d\u2019appel est envoy\u00e9e serveur VoxoLib pour que nous puissions appeler l\u2019internaute en premier.<\/li>\n\n\n\n<li>Etape 4 : quand l\u2019internaute a d\u00e9croch\u00e9 son t\u00e9l\u00e9phone, nous envoyons un deuxi\u00e8ment appel vers votre centre d\u2019appels (ou votre standard)<\/li>\n\n\n\n<li>Etape 5: Votre conseiller re\u00e7oit l&rsquo;appel comme un appel traditionnel entrant.<\/li>\n\n\n\n<li>Etape 6 : l\u2019appel est alors \u00e9tabli en connectant les deux parties et la conversation peut commencer.<\/li>\n<\/ol>\n\n\n\n<p>Que ce soit pour l\u2019internaute (appelant) ou le centre d\u2019appels (appel\u00e9) chacun re\u00e7oit un appel t\u00e9l\u00e9phonique entrant via le r\u00e9seau traditionnel commut\u00e9. Aucun changement n\u2019est \u00e0 faire sur votre centre d\u2019appels ou votre standard.<\/p>","protected":false},"excerpt":{"rendered":"<p>Le webcallback, qui est aussi appel\u00e9 \u00ab\u00a0ClicktoCall\u00a0\u00bb, est un service qui permet de mettre en relation t\u00e9l\u00e9phonique un internaute avec un t\u00e9l\u00e9conseiller directement par t\u00e9l\u00e9phone et cela de fa\u00e7on automatique et imm\u00e9diate.<\/p>","protected":false},"author":1,"featured_media":376,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[48,30,42],"tags":[43,50,45,49],"class_list":["post-365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webcallback","category-voice","category-relation-client","tag-appels-telephoniques","tag-clicktocall","tag-relation-client","tag-webcallback"],"_links":{"self":[{"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/posts\/365","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/comments?post=365"}],"version-history":[{"count":9,"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/posts\/365\/revisions"}],"predecessor-version":[{"id":396,"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/posts\/365\/revisions\/396"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/media\/376"}],"wp:attachment":[{"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/media?parent=365"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/categories?post=365"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voxolib.com\/es\/wp-json\/wp\/v2\/tags?post=365"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}